If something is not right there are 10 days from delivery to change your mind . The detail is on this page.
What qualifies
A return is accepted provided the item is unused and comes back in its original packaging with the invoice.
- Packaging intact, along with any tags, leaflets and fixings
- Your invoice in the parcel
- Unused, nothing fitted or assembled
What cannot
- Anything broken after it arrived, whether by use or assembly
- Requests raised after the 10 days window closes
- Items sent back without the box, fittings or accessories
- Clearance items marked non-returnable on their product page
Swapping an item
Exchanges are not something we run — we do not offer a direct exchange. The item comes back, the money goes back, and you reorder.
Return postage
A damaged, defective, incorrect or incomplete item is returned free — customer arranges (free on damaged/doa), provided you tell us within 48 hours of delivery and send the unboxing video.
If you simply changed your mind, the return courier is your cost — there is no restocking fee either way.
Refunds
When the returned item reaches us and checks out your money is returned within 7 business days to the original payment method ; money paid by UPI returns to that UPI ID; cash paid to the courier comes back by bank transfer.
Banks add their own delay before the money appears, and there is nothing we can do to hurry it.
Opening a return
Write to [email protected]. We run support by email only, so there is no phone queue to sit in. Quote the order number, describe the issue, and attach unboxing footage for any damage claim We reply with the return address and the next step.