We collect only what an order needs, and this notice says what that is, how long it stays, and what you can require of us.
What we collect
- Standard technical information: IP address, device type, pages visited
- Your name, address, email and phone — the minimum a delivery needs
- A list of your previous orders, used to handle queries and returns
We hold no card or banking credentials, because UPI authenticates in your own app and cash never touches our systems.
Why we use it
To get the parcel to you, deal with what you write in about, run returns, and keep the books the law says we must . We neither profile you for advertising nor sell your details.
Sharing
The courier delivering your parcel, plus our hosting and email providers — nobody else, and none may use the data for their own purposes. Anything handed to an authority is handed over because the law requires it.
Mirrors are photographed at the packing bench, and we hold those photographs against the order briefly so a breakage claim can be settled quickly.
How long we keep it
Sales paperwork is held for the length of time tax and consumer law prescribes — enquiries that never became orders are cleared once closed, and nothing is kept indefinitely for its own sake.
Cookies
We use session and basket cookies, and simple page analytics — you can block them in your browser, though the basket and checkout will not work if you do.
Your address is not added to any mailing list, so the only mail from us is order correspondence.
Your rights over this data
Access, correction and erasure are yours to request under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (IT Act 2000), except where retention is legally required The Grievance Officer below handles these requests, and answers within a reasonable period.
Grievance Officer
Our Grievance Officer handles data complaints and can be reached at [email protected], or by post at 62/9, Airport Rd, Babu Murai Colony, Indore, Madhya Pradesh 452005, India — please put “Grievance” in the subject line so it is routed correctly. A member of our team holds the role. You will get an acknowledgement and an account of what we do next.
How we protect it
HTTPS covers the site, and only the staff who pack orders can open order records . We would notify you and the regulator if a breach ever reached your data.
Changes
Where this notice changes, the new version appears here and takes effect from the date it is posted.