Privacy Policy

Vellaro Haven (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share when visiting https://vellarohaven.shop or purchasing from our catalog.

1. Information We Collect

We collect only the information necessary to fulfill your orders, provide customer support, and maintain site security:

• Order & Fulfillment Data: Your name, billing address, physical shipping address, email address, and telephone number.
• Payment Verification Data: Transaction identifiers and tokenized payment confirmation from our PCI-compliant payment gateway (we never store raw credit card numbers).
• Technical & Session Data: IP address, browser type, device identifiers, and essential WooCommerce session cookies required to keep items in your shopping cart during checkout.

2. How We Use Your Information

• To process, pack, ship, and deliver your merchandise orders via Blue Dart, Delhivery, DTDC, and India Post.
• To send transactional order confirmations, carrier tracking updates, and RMA return instructions.
• To respond to customer service inquiries sent to [email protected] or +91 77710 33034.
• To detect and prevent fraudulent transactions and protect storefront security.

3. Cookies & Analytics

Our website uses essential first-party cookies (`woocommerce_cart_hash`, `woocommerce_items_in_cart`, `wp_woocommerce_session_*`) to maintain your shopping bag and checkout session. You may disable non-essential cookies in your browser settings at any time without affecting your ability to browse our catalog.

4. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third-party data brokers. We share limited order data strictly with essential operational partners: shipping carriers (Blue Dart, Delhivery, DTDC, and India Post) to deliver your package, and encrypted payment processors to authorize your transaction.

5. Your Privacy Rights (CCPA / CPRA & Applicable Privacy Laws)

You have the right to request access to the personal information we hold about you, request correction of inaccurate details, or request deletion of your personal data (subject to legal tax and order-accounting retention requirements). To exercise your rights, visit our Do Not Sell or Share My Personal Information page or email [email protected].