Vellaro Haven trades online from Indore, Madhya Pradesh and our shelves hold mirrors & candles.
The facts, up front
- Based in: Indore, Madhya Pradesh
- Trading as: Vellaro Haven. We sell online only, with no shopfront
- Catalogue: mirrors & candles, held here and sold directly
- Delivery: nationwide, packed and posted from Indore
- Payment: UPI and Cash on Delivery
How the catalogue is put together
Suppliers deliver to us, we check and shoot it, and it goes live . No third party ships on our behalf.
We list what we can describe honestly . A short description you can rely on beats a long one you cannot.
Where we stand
We are an independent retailer selling mirrors & candles under the name Vellaro Haven — shipping across India and answerable for every order we take.
We are a retailer: we buy, we hold stock, we sell under our name. We are not a maker, an authorised dealer or anyone’s agent.
Putting things right
orders are made ready within 1–2 business days and the courier then takes 3–9 business days depending on the pin code.
Please film the parcel being opened. If anything arrives damaged, wrong or missing, that footage settles the claim quickly — tell us within 48 hours of delivery and we replace or refund at our cost.
You have 10 days to return an item, and refunds go out within 7 business days . There is no direct exchange, stated here rather than buried in a policy page.
Contacting the shop
Write to [email protected]. We run support by email only, so there is no phone queue to sit in. Customer service hours are listed on the contact page; messages that land outside them wait for the next working day.