Frequently Asked Questions

Find quick, accurate answers to common questions about ordering from Vellaro Haven, shipping schedules, returns, and payment security.

1. How much does shipping cost?

Orders with a merchandise subtotal of ₹999 or more qualify for FREE standard shipping (₹0.00). Orders under ₹999 ship for a flat rate of ₹49.

2. How long will it take to receive my order?

Orders placed before 3:00 PM IST are processed and packed within 1–2 business days. Standard carrier transit takes 3–8 business days via Blue Dart, Delhivery, DTDC, and India Post, resulting in a total estimated delivery window of 4–10 business days.

3. What is your return and refund policy?

We offer a 10-day return window from the date of delivery for new, unused items in original packaging. We charge zero restocking fees (₹0.00), and approved refunds are issued to your original payment method within 5–7 business days after inspection. Full details are on our Return & Refund Policy page.

4. Can I cancel or change my order after placing it?

Yes. You may cancel or update your order at no cost any time before it is handed over to the shipping carrier. Email [email protected] or call +91 77710 33034 with your order number as soon as possible.

5. How do I track my package?

We email your tracking number as soon as your parcel is dispatched. You can also look up your shipment status anytime on our Track Your Order page.

6. Are all products brand new?

Yes. Every item listed on vellarohaven.shop is brand new, unused, and shipped in original packaging.